The Process: (Please read this before making an enquiry)
Our process for getting you booked in has just been made easier by the addition of the enquiry form contained within this web site . In essence we take the information you supply within this form to work out which runs are available to you for the animals(s) in question. With all this information we can then quote you a price.
PAYMENTS:
Our ONLY payment method is by DIRECT BANK TRANSFER. We do not accept cash for insurance and security reasons.
A NON-REFUNDABLE BOOKING FEE is payable at time of quote to secure your slot on any run we offer. This fee is not transferable between run dates. If WE cannot complete a run for you on the date booked, we will return your deposit to you.
BALANCE is payable upon request in advance of the delivery date.
ALL PAYMENTS are to be made in STERLING as per our written quotes via Email or Social Media Messaging.
Our QUOTED PRICE and AVAILABLE DATE are only valid for the time of the quote. If you do not book your slot and secure this with the required NON-REFUNDABLE BOOKING FEE we cannot guarantee availability beyond this point and you would need to check price and date are still available to you as quoted.
This occurs because our routes can change almost by the minute if someone else comes along and pays a deposit which can often change a routes direction away from that which you enquired about. Our system works on a first come first served basis and we do not hold spaces open for enquirers who have not paid the required NON-REFUNDABLE BOOKING FEE .
Once yourNON-REFUNDABLE BOOKING FEE is paid Pet Taxi UK guarantee that the run you have booked on will occur under normal circumstances, if anything occurs to disrupt that plan we will inform you immediately and offer a full refund or a new date for travel.
As a run date gets closer we will issue RUN TIMINGS when we will allocate a 2 hour window to the collection address (the seller) and the customer for delivery. MOST of our UK runs offer SAME DAY collection and delivery. If you cancel or need to change your run dates at this point, no refund will be due.
(Click “Make an Enquiry” to access the Quote Form) Make an Enquiry
UK RUNS ONLY:
Most of our runs are based across England, but we can cover Wales and Scotland too.
In England Cornwall , The south Coast and Norfolk cost a little extra to go to and from – due to time and distances involved, but we do try to organise regular trips into these areas when customer demand requires. Again it takes organisation between our customers and ourselves to make these things happen but we are willing to do what we can.
We only open routes 4 WEEKS IN ADVANCE due to various factors. We cannot offer quotes any further in advance of these timings.
REFUNDS:
Refunds (Full or Partial) can only be issued if PET TAXI UK cannot complete the job(s) you have booked with us and paid the NON-REFUNDABLE BOOKING FEE for. BOOKING FEE’S ( as stated above) are not refundable or transferable to future bookings or another person.
RUN PLANNING:
Much of what we do is done behind the scenes to make runs available, to collect and deliver many animals across the maximum of 2 days our runs can last. This takes hours of work in the planning and execution of all the elements required to make it look as simple and fuss free as we do (according to our customers)!
Please bear with us during the planning phase as not all things go the way our Customers might wish for and it is frustrating for us when any Customer cannot get booked in with us for any number of reasons.
If you want to increase your chances of successfully booking onto our services please follow our guidelines and instructions we send to you in messages to ensure your jobs are booked in and confirmed as soon as possible.
Our MAKE AN ENQUIRY page on this web site collects all the details we need in order to check run dates and issue quotes, we will refer you to this form via emails and social media platforms or we will request the same information over social media messaging, however, we do not provide telephone based quotes.
We do this because we get so many messages without the required information in them being provided that it drags out the processing time at our end which frustrates many genuine enquiries from genuine customers. WE DO NOT provide BLIND QUOTES based on little to no data.
One last tip, CHECK WITH US BEFORE YOU PLACE A DEPOSIT ON ANY ANIMAL YOU WANT TO BUY as we cannot guarantee services will be available for the dates you require collection / delivery.
VARIATIONS:
Where possible and as long as we have enough notice we may be able to allow variations to jobs as we are aware circumstances change over time.
Likewise, we cannot guarantee to be able to accept a variation to the agreed job booked but we will certainly look at ways to achieve what you may need changing. Please ask as well in advance as you can to give us a fighting chance to help you out!