VALUES:

As part of our insurance cover Pet Taxi UK will require a FULL VALUE DISCLOSURE for each animal you want us to transport.

The value you state on the booking / enquiry form is the value used for insurance purposes.

This valuation must be the price you paid for the animal not the perceived value of the animal, you would be required to provide evidence showing the value you paid for the animal (s) should you make a claim on our insurance.

If multiple animals are traveling together the value is a combined value of all animals present.

You would be required to provide a Veterinary Autopsy and Toxicology Report ( at your own expense) within 72 hours of delivery if you wish to make a claim along with an excess payment of £100 for each and every claim (paid in full to Pet Taxi UK in advance).

Pet Taxi UK are NOT LIABLE for UNDERLYING HEALTH ISSUES, CONTRACTION OF DISEASES OR VIRUSES DURING TRANSPORT and STRESS RELATED DEATH IN TRANSIT as this is almost impossible to prevent or prove in reality.

Pet Taxi UK are also not liable for GRIEF, STRESS RELATED ILLNESSES and so forth of either THE SELLER or THE BUYER in any such claim.

In many cases, Pet Taxi UK Customers who are genuinely claiming on our insurance are guaranteed to receive the correct and professional support they deserve during such times.

We are not here to cause you any distress, we are here to make your courier experience a happy and stress-less one. We are fully insured to operate as a business in our chosen fields and we will gladly support genuine claims as they occur.

HEALTH:

Before you ask Pet Taxi UK to transport any animal you need to make sure that you are, as far as possible, aware of any health issues your intended purchase has had or still has. In many cases health issues, with ongoing treatment, do not prevent us from transporting your pets.

COLLECTION CHECKS WE DO:

On collection we will, if possible, check the following :

Paperwork is present
Signs of Ill Health in the animal being collected
Food is supplied for new owner (if agreed between buyer / seller)
Any Pet Meds need collecting
We check – eyes, ears, bums, teeth WE DO NOT CHECK GENDER

At the slightest sign of anything not to our liking we will contact the Buyer / New Owner to advise and take instructions from them with regards to any health issue we find REAL or IMAGINED and this is why it is important that SELLERS engage with all concerned from the outset, no-one likes negativity or bad feedback and Pet Taxi UK do not support such behaviour from anyone.

SIZE OF CONTAINERS:

When traveling any animal it is important that you use the correct type and size of container for the journey. Thanks to our experience our Customers do not need to worry about this as we will advise you of what is required as a LEGAL MINIMUM for the breed, age, gender and number of animals you want to transport.

If you decide not to take our advice on the size and number of containers required for your job Pet Taxi UK will politely decline the job offered as we are more interested in the animal’s welfare than the money involved.

Too many animal transporters have zero regard for your animal’s welfare or the Law on Animal Welfare in Transit, Pet Taxi UK base their highly successful services on such matters and sets it’s Standards higher than the Law requires.

For Health and Safety reasons, heavy animals may not be transported together in a single container. Each container must be an easy lift for one person of average weight, height and lifting ability.

Our weight limit is up to 25 kgs.

WHAT WE PROVIDE:

As part of our INCLUSIVE SERVICES we provide the following items when collecting / delivering your pets and contents vary according to species traveling.

Appropriate Sized Carrier.
Wood Shavings / Paper Based Litter / Vet Bed etc
Water Bottle / Bowl
Spring Clip
Heat Pads / packs if needed

The carriers are and remain the property of PET TAXI UK, as are the water bottle and spring clips plus other hardware we use to execute our services to you. The aim is to keep your pet safe, warm / cool and dry during it’s time with us.

We will also feed and water your pet according to your instructions if they are on a NEXT DAY or LONGER journey (this does not often happen). We travel your pet a maximum of 12 hours as required by Law and they are then rested for at least SIX HOURS before onward travel.

WHAT YOU PROVIDE:

AS A BUYER:

FULL Details as per our ENQUIRY FORM
BOOKING FEE as QUOTED
BALANCE as QUOTED
Any other information we may reasonably ask you to provide
TO ATTEND AGREED DELIVERY PLACE, DATE & TIME SLOT.

AS A SELLER:

TO ATTEND AGREED COLLECTION PLACE, DATE & TIME SLOT.
A HEALTHY ANIMAL ON COLLECTION.
NOTIFICATION IF ANYTHING CHANGES AT ANY TIME AFFECTING THE COLLECTION.
ANIMAL(S) FIT TO TRAVEL

Many of the issues we experience in collecting animals come from the Seller trying to change what has been agreed usually on the day of collection. Such changes are often IMPOSSIBLE to accommodate and we end up either having a job cancelled or having to re-book the job on a later date. This helps no-one.

As a SELLER if you accept written notification from Pet Taxi UK of a date and time for collection you need to be aware that by Law you have entered into a WRITTEN CONTRACT and as such, ANY LOSSES or COSTS we as a business suffer due to the late cancellation or frustration of our Agreement are recoverable from YOU NOT THE BUYER!

We fully appreciate that things do change and as such we can offer different methods for you to keep the appointment made, even if you are not there. These are known as BLIND COLLECTIONS whereby you can leave the animal for collection with a relative or friend who lives CLOSE BY your home address, we can even collect from your PLACE OF WORK if needs be as long as it is CLOSE to the ORIGINAL place of collection.

Whatever happens please do not hesitate to talk to us, we are here to help BOTH PARTIES not just the Buyer!

INSURANCE:

As with all genuine Companies, Pet Taxi UK has appropriate Insurance in place that are legally required by ALL business types.

Our cover includes:

- ACCIDENTAL DAMAGE
- PUBLIC LIABILITY
- DEATH / INJURY IN TRANSIT

SECURITY – Our vehicles are TRACKED at all times. This system shows us where any vehicle is and what it is or has been doing.

We see some competitors putting up maps with customer addresses on them, dates and timings – this is WRONG and potentially a breech of the DATA PROTECTION ACT (as amended) 1998. PET TAXI UK will NEVER do this,

Your details are PRIVATE and should not be broadcast in this way, if your courier is doing this you need to stop them from doing so as it constitutes a SECURITY RISK to YOU, YOUR FAMILY and YOUR ANIMALS as Criminals can target you through such data and even steal the animals your Courier is carrying if they know where that vehicle is heading, it happens all the time.

We use the tracking system to update you via email or social media or telephone as to when you can expect our driver to arrive at your location and that is all we will tell you, not where they are or which way they are traveling from the last drop off or collection, we are sure you agree that such information is not needed anyway!

All we do is to ensure we can get your pet from A to B safely and in good health. Read our testimonials, you will soon realise we are doing something right regardless of some of the rumours out there!

EUROPEAN WORK:

Pet Taxi UK will not be traveling to / from Europe until further notice.

Pygmy Hedgehogs